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Visit our Pricing page for more information about purchasing credit bundles for our APIs.
Credits are valid for 12 months. When purchasing a credit bundle you can set the start date, if you don't plan to use them immediately.
During the payment process you’ll reach a payment screen that will provide you with receipt details. You will also receive a receipt for your order by email. At any point in time, invoices can be viewed on the 'Invoices' tab under My Account.
All prices shown are US$, however your credit card will be billed in your local currency.
When adding a payment method, depending on the country in which your company is registered, you may be requested to enter your company’s VAT or Sales Tax registration number. This is to validate that this is a business to business transaction. All transactions will then be zero rated for VAT/Sales Tax, with the exception of the Netherlands.
In the Netherlands, APM Terminals’ country of registration, VAT is chargeable. The VAT will paid in US dollars, however all charges will be show in dollars and euros on the invoice
We are unfortunately unable to supply our APIs to company’s registered in Canada, Russia, Malaysia, Mexico, South Africa, Barbados and Paraguay.
If you are a registered business in one of these countries and would like to use our API’s please contact us.
All major credit cards, including American Express, are accepted.
Using an automated credit card payment system helps us to reduce administration and keep costs low for our customers. We have plans to roll-out invoicing for larger customers in the future. Please contact us if you would like to discuss this.
Please contact us and we’ll do our best to put this right.
Right now we only offer credit bundles, but we’re open to feedback from our customers. Please contact us and let us know any improvements you think we could make.
Pricing is generally reviewed at the start of each calendar year. Any credits already purchased, will still be valid at the old price.
You only pay when your API sends a request for data. Further details can be found in the section ‘What does one credit buy?’ on our Pricing page.
No. You can check a container as many times as you like during a 30-day cycle and you will only be charged once. The 30-day cycle begins the first time you successfully call the API per container at a specific terminal.
The sandbox can be used to test all our APIs except for Truck Appointments APIs.
A sandbox is a non-production environment that doesn’t use credits. The sandbox environment will therefore not return production data and/or connect to production backends. The sandbox endpoint will work directly after registration of the app and receiving the API credentials.
Instructions for using the Sandbox environment can be found in the API Documentation for each API. The production API will only work after you have accepted the corresponding rate plan.
Terminal codes are shown between ():
The Sandbox will not work for the Truck Appointment APIs. The Truck Appointment API also requires a test account and user(s) with the correct admin and API rights on our TERMPoint User Acceptance Testing environment. A member of our Technical Support team will be happy to talk you through the testing process and arrange access to the TERMPoint test environment. Full technical implementation details can be found on the Specifications tab here.
More people will be familiar with EDI as this has been around for much longer than APIs and is therefore more established. Both approaches offer secure methods of transferring data.
EDI sends data, often in batches at set times. It also needs to be set and configured by the originating party.
API’s provide a direct connection between the customer and the terminals systems. Our APIs use a ‘pull protocol’, which means that when your server requests an update on a particular container, it receives the latest status almost instantly. Developers can connect to API’s themselves, without the need to rely on having connections specifically set-up and amended by the originator.
Firstly, so that we know who you are, you’ll need to set up an account and choose a password.
Once you have an account, you need to login and agree to our Terms & Conditions by accepting our Digital Service Plan (click on Plans in the menu after logging in). This is free of charge. There is no obligation to purchase credits if you decide not to continue after using our test environment or your free trial has ended. You'll can select a start date for your agreement and any free trial will start from this date.
After you have your plan you’ll be able to access your API key (click on Apps in the menu after logging in and then 'Add App'), either for testing using our Sandbox environment or for setting up the API in a production environment. There are a few more steps for setting up our Truck Appointment API. Details can be found on our Getting Started page.
Only after your free trial has expired and if you wish to continue using live data, you'll need to purchase a credit bundle.
Your API Key is only allocated once you accept our Digital Services Plan (under Plans once logged in) and 'Add App' (see Getting Started). You will then be able to find your API Key under Apps in your account menu (in the grey bar) and then 'View Details'.
Login to your account. Then select My Account in the menu bar, followed by the ‘Balance & Credits’ tab, then click the ‘add credit’ link and follow the steps.
Please visit our APIs page and select the API you're interested in to check terminal availability.
Login to your account. Then select My Account in the grey menu bar, followed by the ‘Balance & Credits’ tab.
Login to your account. Then select the ‘Edit Profile’ tab under My Account in the menu. Scroll down to the bottom of this page and click the ‘Cancel account’ button. Follow the steps to confirm your account cancellation. We’re sorry to see you go.
Login to your account. Then select My Account in the grey menu bar, followed by the ‘Payment Methods’ tab. Here you can add or remove credits cards that can be used with your account.
There are several headings on your 'Balance & Credits' tab. Previous Balance shows how many credits you carried forward when you bought a new credit bundle. Credit shows any new credit bundles purchased. Usage shows how many credits have been used since your last purchase. And Current Balance is the number of credits you still have available to use.
Payments and credits are non-refundable. We offer credit bundles to suit all sizes of company. Learn more about these on our Pricing page.